FAQ

How It Works

PEXBANK is not a conventional bank. It is a digital platform that serves as a gateway to connect you with fellow citizens across the globe, enabling seamless sending, receiving, and immediate payments. Its purpose is to overcome various local and global payment restrictions, ensuring smoother financial transactions. 

Automated and institutional payments have their merits, yet they often come with predefined limitations that hinder potential in commerce, freelancing, and various cross-border opportunities. These restrictions confine payment privileges within specific economic and regional boundaries, limiting their scope. Before now, only those who had friends, colleagues and families living abroad, by extension, enjoy these payment privileges to have their payments facilitated for goods, services and other opportunities in choice global economies.

Cross-border payments encounter various challenges due to legal regulations, impacting genuine individuals and businesses. By harnessing technology, we dissolve legally binding payment barriers. Our platform harnesses user collaboration, forming a secure space for currency exchange and cross-border transactions. This initiative fuels financial inclusion, nurtures economic progress, and bridges global divides.

  1. Assisted Payments: Anyone with a mutual interest can provide cross-border payment assistance, extending beyond just friends and family.

2. Payment Privileges: Migration often grants access to local payment privileges in adopted countries, but limitations may occur in home countries, leading to costly reactivation.

3. Financial Inclusion: Pexbank empowers families excluded from international remittances, eliminating dependence on intermediaries for unpredictable outcomes.

4. Streamlined Processing: Pexbank streamlines FX remittances, bypassing complex traditional processes, ensuring efficient currency conversion and legal tender acquisition.

5. Escrow and Security: Pexbank ensures secure asset transfers through payment wallets, registering and validating users for compliance, and maintaining financial records.

6. Unlimited FX and Payment Options: Pexbank expands opportunities by offering diverse local payment options, enhancing commerce and services beyond traditional methods.

  1. Signup for an account with Pexbank. 
  2. Setup and validate your wallet account by completing KYC protocols. 
  3.  Identify with a primary category of user either as a “Sender” or “Receiver” to reveal all your navigation settings. 
  4. Save or setup your local banking & FX accounts. 
  5. Send money, receive money and make payments directly through Pexbank, or find other users for exchange.
  6. To connect with other users, create an Offer Ad or create a Request Ad. 
  7. Allow time for people to interact with your offers or requests. 
  8. Activate or deliver new orders. 
  9. Confirm payment or service delivery to close all new transaction.

To access our platform, you are required to visit your home-specific or target country website to signup or transact. Your target destination would begin with a two-letter subdomain that represents the country of choice such as:

 

Nigeria: https://ng.pexbank.com

South Africa: https://za.pexbank.com

Ghana: https://gh.pexbank.com

Kenya: https://ke.pexbank.com

Rwanda: https://rw.pexbank.com

etc

Users

PEXBANK is designed for individuals, organizations and businesses worldwide who wish to engage in cross-border transactions, local remittances, foreign exchange, and global commerce. With over 9,700+ registered and verified individuals and businesses, we aim for national and global service access.

No, PEXBANK operates globally, connecting users from various countries and regions, providing opportunities for cross-border transactions worldwide.

Absolutely. PEXBANK is suitable for both personal and business users, enabling seamless money transfers, foreign exchange, and payment facilitation.

Businesses can leverage PEXBANK for various purposes, including international payments, sourcing foreign exchange, and expanding their market reach through global commerce.

PEXBANK users must meet the legal age requirement of their respective country to create an account and engage in transactions.

Yes, PEXBANK is particularly beneficial for expatriates and migrants, enabling them to send money to family members, access local payment privileges, and engage in cross-border commerce.

Freelancers and remote workers can utilize PEXBANK to receive payments from clients abroad, facilitating seamless international transactions.

Entrepreneurs and merchants can use PEXBANK to receive payments from customers globally, participate in cross-border commerce, and access foreign exchange services. Entrepreneurs can connect with migrants who can send or remit payments to merchants and manufacturers living in their region to promote easy commerce.

Yes, students studying abroad can use PEXBANK to receive funds from their families, manage expenses, and access foreign exchange services.

To begin using PEXBANK, simply sign up for an account, explore the platform’s features, and start engaging in cross-border transactions, foreign exchange, and global commerce.

If you have further inquiries or require guidance while using PEXBANK, our dedicated customer support team is ready to assist you. Feel free to reach out via support[at]pexbank.com or our online chat for prompt help and clarification.

Offers & Requests

Offers and Requests are user-generated listings on PEXBANK where individuals indicate their intention to either exchange their local currency for another currency (Offer) or to find a partner for currency exchange (Request).

 

 

An offer is a page that you can share to inform everyone or connected users about any FX currency or asset that you intend to sell as a potential source for direct payment, international transfers, web or online checkouts, or exchange of currency. Offers help target receivers to find you for their desired currency, negotiate, make requests or initiate a trade.

 

 

 

A Request is a page that you can share to inform everyone or connected users about any FX currency or asset that you wish to find or buy as a potential source for direct payment, international transfers, web or online checkouts, or exchange of currency. Requests help target senders to find you for their desired currency, negotiate, send you offers and initiate a trade.

Creating an Offer or Request is easy. Log in to your PEXBANK account, navigate to the Offers & Requests section, choose the currency and amount you want to exchange, set your preferred exchange rate, and publish your listing.

Yes, you can personalize your Offer or Request by specifying the exact currency, amount, exchange rate, and other relevant details to match your preferences.

Browse through the PEXBANK platform to discover relevant Offers or Requests that match your requirements. You can filter listings based on currency, amount, or other parameters.

Absolutely, PEXBANK encourages open communication between users. You can negotiate the terms of an Offer or Request with the other party before finalizing the transaction.

There are no fees  associated with creating Offers or Requests. However, you may chose to pay a token to boost your offers or request to priority, making it most visible at every search page.

PEXBANK employs a secure environment, including user verification and escrow services, to ensure safe and trustworthy Offers and Requests transactions.

After an Offer or Request is published, it can be modified or deleted. However, you can pause or deactivate the listing if you no longer wish to proceed with the exchange.

The speed of finding a partner depends on the availability of users with matching preferences. PEXBANK’s efficient platform enhances your chances of connecting swiftly.

PEXBANK supports a wide range of currencies and countries, making Offers and Requests accessible for various cross-border transactions.

PEXBANK permits you to enlist new currencies by sending a simple request to the systems Administrator with the currency enlisting extension feature details.

For any further inquiries or guidance regarding Offers and Requests on PEXBANK, our dedicated customer support team is ready to assist you. Feel free to reach out via support[at]pexbank.com or our online chat for prompt help and clarification.

Escrow Services

Escrow services involve a trusted third party holding funds until a transaction is successfully completed. On PEXBANK, escrow ensures secure and transparent cross-border transactions.

Escrow services add an extra layer of security and confidence to transactions, as funds are held in trust until all parties fulfill their obligations.

When two users agree to a transaction, the funds are temporarily held in escrow. Once both parties confirm the completion of the transaction, the funds are released accordingly.

PEXBANK enforces strict security measures, including user verification and transaction monitoring, to safeguard funds held in escrow.

PEXBANK enforces strict security measures, including user verification and transaction monitoring, to safeguard funds held in escrow.

Yes, PEXBANK’s escrow service is designed to handle transactions of various sizes, providing security and peace of mind for both parties involved.

Escrow is recommended for secure transactions, users are madated to use escrow services for their transactions on PEXBANK.

PEXBANK acts as a neutral third party in the escrow process, ensuring fairness and impartiality in all transactions.

In case of a dispute, PEXBANK’s dedicated customer support team steps in to mediate and resolve the issue based on the terms agreed upon by the parties involved including proof of payment, receipts of delivery etc.

Once funds are placed in escrow, both parties must agree to cancel the transaction. PEXBANK’s support team can assist in the cancellation process if necessary.

To use escrow services on PEXBANK, initiate a transaction as usual and opt for escrow when prompted. Follow the provided instructions to complete the process.

If you have additional inquiries or require guidance while using escrow services on PEXBANK, our dedicated customer support team is available to provide assistance. Feel free to reach out via support[at]pexbank.com or our online chat for prompt help and clarification.

Exchange Rates

Pexbank is a place of opportunities for everyone who serves their purpose to help solve a payment problem. There may be more competition and less monopoly leading to different exchange rates. As long as sellers & buyers agree, the different exchange rates is not a limiting factor.

Pexbank does not impose exchange rates. Users have the flexibility to search for the current exchange rates using reliable sources like Google. When creating an offer or request for FX transaction, users can input their preferred exchange rate to find suitable partners. 

Yes, Pexbank allows users to set their own exchange rates when creating offers or requests for FX sourcing. This enables individuals to align the exchange rate with their preferences and needs for cross-border transactions.

Pexbank offers freedom when it comes to exchange rates. Users can utilize any exchange rate that is currently valid and easily verifiable, ensuring a transparent and user-centric approach to FX sourcing.

To ensure accuracy, current rates may be provided by 3rd party API services. Else, users are encouraged to refer to reliable and up-to-date sources for exchange rates, such as financial websites or official currency conversion tools. This guarantees that the exchange rate used for FX sourcing on Pexbank is current and reflective of the market.

Once an offer or request is created, the exchange rate can be edited before a transaction is initiated. But once you have received or made an order, the exchange rate remains fixed for that particular transaction. Users should carefully input the desired exchange rate when initiating the FX sourcing process. 

While Pexbank does not directly provide exchange rate information currently, users can easily access external resources such as financial websites, currency converter apps, or official financial news sources to stay informed about the latest exchange rates for their chosen currencies. Third-party API for exchange rate information update is planned or already activated.

Pexbank does not impose additional fees based on the exchange rate chosen by users for FX sourcing. The platform’s fee structure is transparent and separate from the user’s chosen exchange rate.

Yes, users have the freedom to negotiate the exchange rate with potential partners before finalizing an FX sourcing transaction. Open communication allows both parties to agree on a mutually beneficial exchange rate.

The most flexible rates attract the fastest results and gains the most interest. Considering that costs are low, new opportunities abound for multiple partnerships, competition, forces of demand and supply abound, and that banking fees are eliminated, private exchange rates are expected to be highly flexible and lower than parallel and bank rates. Utilizing your own exchange rate empowers you to have control over the cost of your FX sourcing transactions. It’s an effective way to align the transaction with your budget and financial goals while engaging in cross-border activities.

If you have any further inquiries or need help with exchange rates on Pexbank, our dedicated customer support team is available to assist you. Feel free to reach out via support[at]pexbank.com or our online chat. We’re here to ensure your FX sourcing experience is seamless and successful.

Send Money

Sending money with Pexbank is simple. Just create an offer indicating the amount you want to send and the foreign currency you prefer – Fiat, Gift Card, Digital Currencies and Credit/Debit Cards. Connect with users willing to exchange their local currency for your desired currency.

Yes, Pexbank accommodates both personal and business money transfers, making it versatile for various financial needs.

Pexbank supports a wide range of currencies, enabling you to send money in various foreign denominations. You can find users willing to exchange the specific currency you need.

Pexbank does not impose strict limitations on the amount you can send. However, transaction limits may be subject to compliance regulations and user verification.

Pexbank employs rigorous security measures, including user verification, escrow services, and a trusted environment for transactions, ensuring the safety of your funds.

Pexbank offers competitive fees for sending money, typically lower than traditional banking channels. Users can view the applicable fees before initiating transactions.

Yes, Pexbank allows you to negotiate the exchange rate and fees with the recipient before finalizing the transaction, providing flexibility and transparency.

The speed of sending money depends on finding a suitable exchange partner. However, Pexbank’s efficient platform helps you connect with potential partners swiftly.

Yes, Pexbank offers a trackable transaction feature that enables you to monitor the progress of your money transfer in real-time.

To initiate a money transfer on Pexbank, sign up for an account, create an offer indicating the amount and foreign currency you need, and start connecting with potential exchange partners.

If you have any further inquiries or need help with sending money on Pexbank, our dedicated customer support team is available to assist you. Feel free to reach out via support[at]pexbank.com or our online chat. We’re here to ensure your sending money experience is seamless and successful.

Receive Money

Receiving money with PEXBANK is straightforward. Create a request indicating the amount you need and the currency you prefer – Fiat, Gift Card, Digital Currencies and Credit/Debit Cards. Connect with users willing to exchange their local currency for your desired currency.

Absolutely, PEXBANK accommodates both personal and business money receipts, catering to a wide range of financial requirements.

PEXBANK supports various currencies, allowing you to receive money in a range of foreign denominations. You can connect with users willing to exchange the specific currency you require.

While PEXBANK doesn’t impose strict limits, transaction amounts may be subject to compliance regulations and user verification.

PEXBANK prioritizes security through robust measures, including user verification, escrow services, and a secure platform, ensuring the safety of received funds.

PEXBANK offers competitive fees for receiving money, often lower than traditional banking channels. You can review applicable fees before confirming transactions.

Yes, PEXBANK allows negotiation of exchange rates and fees with the sender, promoting a transparent and flexible approach to money receipt.

The speed of receiving money depends on finding a suitable exchange partner. PEXBANK’s efficient platform assists you in connecting with potential partners promptly.

Absolutely, PEXBANK offers a real-time tracking feature, enabling you to monitor the progress of your money receipt request.

Initiate money receipt by signing up for a PEXBANK account, creating a request indicating the amount and preferred currency, and connecting with potential exchange partners.

If you have any further inquiries or need help with receiving money on Pexbank, our dedicated customer support team is available to assist you. Feel free to reach out via support[at]pexbank.com or our online chat. We’re here to ensure your receiving money experience is seamless and successful.

FX Sourcing

FX sourcing, also known as Foreign Exchange sourcing, refers to the process of obtaining or acquiring foreign currencies to facilitate international transactions. It involves acquiring the necessary foreign currency needed to conduct cross-border activities such as payments for goods and services, investments, and remittances. FX sourcing is crucial for businesses and individuals engaging in global commerce, as it ensures that they have the appropriate foreign currency to complete transactions in different countries. This process can be carried out through various methods, including currency exchange, international banking services, and specialized financial platforms like Pexbank, which connect individuals for secure and efficient currency exchange across borders.

To source foreign exchange on Pexbank, simply create a request indicating the foreign currency you need or create an offer indicating the foreign currency you posses at the target currency website that you’re offering in exchange. Other users, who need or possess the required foreign currency, can then connect with you to fulfill your FX needs. 

Yes, FX sourcing on Pexbank is secure. The platform employs advanced security measures, including user verification and escrow services, to ensure safe and trustworthy transactions between users.

Pexbank supports a wide range of foreign currencies, including major global currencies and lesser-traded pairs, gift cards, digital (non-crypto) currencies like PayPal, Monzo, Revolut etc, target card payment services, and revenue payout services like exness, fiverr and more. These are potential sources of verifiable payment channels.   Users can find individuals willing to exchange various foreign currencies and digital payments, enhancing flexibility for global transactions.

Absolutely. Businesses engaged in cross-border trade, freelancing, or international payments can leverage Pexbank’s FX sourcing to acquire the foreign currency needed for their operations. This can lead to cost savings and greater efficiency in conducting global transactions.

Pexbank offers competitive fees for FX sourcing, which are typically lower than traditional banking channels. Users can view the applicable fees on the platform before engaging in any FX transactions.

The speed of FX sourcing on Pexbank depends on the availability of users willing to exchange the required currencies. However, Pexbank’s efficient platform can help you connect with potential exchange partners quickly.

Yes, FX sourcing on Pexbank is suitable for both personal and business requirements. Whether you need foreign currency for international travel, sending remittances, or conducting business transactions, Pexbank provides a convenient platform for FX sourcing.

To begin FX sourcing on Pexbank, sign up for an account, create an offer indicating the foreign currency you posses or create a request indicating the foreign currency you need, and start connecting with potential exchange partners. The platform’s user-friendly interface guides you through the process.

If you have any further inquiries or need help with FX sourcing on Pexbank, our dedicated customer support team is available to assist you. Feel free to reach out via support[at]pexbank.com or our online chat. We’re here to ensure your FX sourcing experience is seamless and successful.

International Remittance and Payments

International remittance refers to sending money across borders. PEXBANK enables this by connecting users globally for seamless cross-border transactions.

Absolutely. PEXBANK allows you to send money to family and friends across the world, making international remittance convenient and efficient.

To initiate an international remittance, create an offer or request indicating the amount and currency you wish to send or receive respectively. Connect with users interested in exchanging currencies.

PEXBANK facilitates international remittances to a wide range of countries. Users can find partners willing to exchange currencies for various global destinations.

The speed of international remittance depends on finding a suitable exchange partner. PEXBANK’s platform streamlines this process, connecting you with potential partners swiftly.

PEXBANK offers cost-effective solutions for international remittance, lower fees compared to traditional methods, and the ability to negotiate exchange rates.

Yes, PEXBANK is suitable for both personal and business international payments, making it versatile for various financial needs.

PEXBANK employs robust security measures, including user verification, escrow services, and a trusted environment for transactions, ensuring the safety of your funds.

Yes, PEXBANK allows you to negotiate the exchange rate and fees with the recipient before finalizing the international remittance transaction, ensuring transparency.

To initiate international remittance and payments on PEXBANK, sign up for an account, create an offer indicating your preferences, and start connecting with potential exchange partners.

For additional inquiries or guidance, our dedicated customer support team is ready to assist you. Feel free to reach out via support[at]pexbank.com or our online chat for prompt help and clarification.

Commerce and Business Payments

Pexbank revolutionizes commerce by connecting migrants and merchants across borders. It enables migrants to use remittance funds for local purchases, benefiting businesses at both ends of the transaction.

Absolutely. Pexbank allows migrants to utilize their remittance funds for purchasing goods and services from merchants abroad, creating a unique and direct form of cross-border commerce.

Merchants and entrepreneurs at home country can send or make FX payments directly from migrants, eliminating the need for costly currency conversion and international wire charges. This enables seamless cross-border payments.

Pexbank reduces costs, enhances speed, and increases efficiency. It provides instant payments, trackable transactions, and offers various local payment methods accepted by merchants in the adopted countries.

Pexbank enables local businesses to receive international patronage from migrants, even if they do not officially process cross-border payments. This expands market reach and promotes global commerce.

By facilitating direct commerce between migrants and merchants, Pexbank stimulates demand for global shipping and logistics services, enabling efficient movement of goods across borders.

As global commerce thrives via Pexbank, it generates demand for various services, including shipping, customer support, and transaction processing, potentially leading to job creation within these sectors.

Yes, Pexbank offers flexibility in payment methods. Migrants can choose convenient and unconventional methods for payments, making it easier for merchants to receive funds.

Pexbank facilitates cross-border commerce globally, connecting migrants and merchants from various countries, thereby expanding opportunities for businesses worldwide.

To begin utilizing Pexbank for cross-border commerce and business payments, sign up for an account, explore the platform’s features, and start connecting with potential partners to initiate seamless and cost-effective transactions.

For any further inquiries or guidance, our dedicated customer support team is ready to assist you. Feel free to reach out via support[at]pexbank.com or our online chat. We’re here to help you harness the full potential of Pexbank for your business needs. 

Freelance Payments

PEXBANK offers a platform for seamless cross-border payments, allowing freelancers to send and receive payments internationally.

Yes, but if you do, you may use your currency account. PEXBANK does not need you to have FX currency accounts to receive money. To receive money without having any FX account that you can manage, simply create an offer to find an exchange partner who will provide the required currency account to receive payment from your workplace anytime that your freelance payout is due. Then initiate transfer from your workplace to the provided account to get paid to your local bank.

PEXBANK supports a variety of currencies, enabling freelancers to receive payments in their preferred foreign currency.

PEXBANK does not impose strict limits on the amount of freelance payments you can receive. However, transaction limits may apply based on compliance and verification procedures.

PEXBANK employs robust security measures, including user verification, escrow services, and a secure transaction environment, ensuring the safety of your freelance payments.

PEXBANK offers competitive fees for receiving freelance payments, typically more cost-effective than traditional payment methods. You can review the applicable fees before engaging in transactions.

Absolutely, PEXBANK allows you to negotiate the exchange rate and fees with clients before finalizing the transaction, ensuring transparency and flexibility.

The speed of receiving freelance payments depends on finding suitable exchange partners. PEXBANK’s efficient platform helps you connect with potential partners swiftly.

Yes, PEXBANK provides a tracking feature, enabling you to monitor the progress of your freelance payment transactions in real-time.

To begin receiving freelance payments on PEXBANK, sign up for an account, create an offer for the amount and foreign currency you wish to receive, and connect with potential exchange partners.

If you have additional inquiries or need guidance for receiving freelance payments through PEXBANK, our dedicated customer support team is ready to assist you. Feel free to reach out via support[at]pexbank.com or our online chat for prompt help and clarification.

Migrants

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